Case Studies Leadership Development


In 2019, FHP’s CEO Shelley Ebenal had a wildly important goal: for every department in the hospital system to create their own Wildly Important Goals and use them to improve care. She’s modest about her vision. “ No vision here,” Shelley laughed, “I read a book, somebody else’s vision. I just liked it. Jen [Schuler, Director of Quality at Foundation Health Partners], on the other hand, has taken it to a whole new level.” But at...
Case Study | Wildly Important Goals and FHP...
Recent Case Studies
Case Study | How Leeds Teaching Hospitals...

At a Glance Leeds Teaching Hospitals NHS Trust discovered a significant budget shortfall and had to act fast. The financial picture would only get worse unless...

Case Study | Bringing Impact Within Reach

How hospitals, practices and leaders can implement NHS Impact NHS Impact provides the blueprint for organisations throughout the system to create lasting solutions...

Case Study | A GP Practice Shows How the NHS Can...

At a Glance The Organization Lincolnshire is a large rural county on the eastern coast of England. It contains 86 general practitioner (GP) groups and three...

Case Study | A Large Academic Health System Uses...

At a Glance The Organization UW Health is a large system tied to the University of Wisconsin School of Medicine and Public Health, encompassing 21,000 employees...

Case Study | 30 Minutes to 2 for Prior...

At a Glance The Organization North Shore Physicians Group (NSPG) is an affiliate of Salem Hospital and a member of Mass General Brigham. The largest multi-specialty...

Case Study | Invigorating Staff and Transforming...

Organization Surrey and Sussex Healthcare NHS Trust (SASH) Challenge SASH sought to learn from Virginia Mason Institute how to create a robust management system...

Case Study | Disruptive Innovation in...

With the introduction of integrated care systems (ICSs) across the NHS, Lincolnshire System, which serves a population of over 800,000 people across a large...

Case Study | Reducing Costs, Improving...

This case study showcases how investing in a leadership development program led to significant cost savings and improved efficiencies in healthcare.

Why a Midwest Health System Went to Virginia...

“The fact that Virginia Mason is driven by the same purpose we are – serving patients and communities – helped them understand us better than consulting companies...

Selected Resources

Healthcare Improvement Insights

Explore articles, case studies, and research that help healthcare leaders drive sustainable improvement.

Mistake-Proofing Primary Care

Mistake-Proofing Primary Care

Start Your Lean Health Care Journey Learn More Problem Virginia Mason recognized that mistakes and ...

Read More about Mistake-Proofing Primary Care
Mistake-Proofing Primary Care

Start Your Lean Health Care Journey Learn More Problem Virginia Mason recognized that mistakes and ...

Why a Midwest Health System Went to Virginia ...

Why a Midwest Health System Went to Virginia ...

“The fact that Virginia Mason is driven by the same purpose we are – serving patients and ...

Read More about Why a Midwest Health System Went to Virginia ...
Why a Midwest Health System Went to Virginia Mason Institute for Help

“The fact that Virginia Mason is driven by the same purpose we are – serving patients and ...

Managing Phone Calls in Primary Care

Managing Phone Calls in Primary Care

Problem Responding to patient phone calls at Virginia Mason consumed a great deal of clinic time ...

Read More about Managing Phone Calls in Primary Care
Managing Phone Calls in Primary Care

Problem Responding to patient phone calls at Virginia Mason consumed a great deal of clinic time ...