Case Studies Performance Improvement


In 2019, FHP’s CEO Shelley Ebenal had a wildly important goal: for every department in the hospital system to create their own Wildly Important Goals and use them to improve care. She’s modest about her vision. “ No vision here,” Shelley laughed, “I read a book, somebody else’s vision. I just liked it. Jen [Schuler, Director of Quality at Foundation Health Partners], on the other hand, has taken it to a whole new level.” But at...
Case Study | Wildly Important Goals and FHP...
Recent Case Studies
Case Study | How Leeds Teaching Hospitals...

At a Glance Leeds Teaching Hospitals NHS Trust discovered a significant budget shortfall and had to act fast. The financial picture would only get worse unless...

Case Study | Bringing Impact Within Reach

How hospitals, practices and leaders can implement NHS Impact NHS Impact provides the blueprint for organisations throughout the system to create lasting solutions...

Case Study | A GP Practice Shows How the NHS Can...

At a Glance The Organization Lincolnshire is a large rural county on the eastern coast of England. It contains 86 general practitioner (GP) groups and three...

Case Study | Digitizing Workflows for the Better...

Organization Surrey and Sussex Healthcare NHS Trust (SASH) Key Decision Staff and patients are given opportunities to test and influence the design of a new...

Case Study | A Large Academic Health System Uses...

At a Glance The Organization UW Health is a large system tied to the University of Wisconsin School of Medicine and Public Health, encompassing 21,000 employees...

Case Study | 30 Minutes to 2 for Prior...

At a Glance The Organization North Shore Physicians Group (NSPG) is an affiliate of Salem Hospital and a member of Mass General Brigham. The largest multi-specialty...

Case Study | Achieving Cost Efficiencies While...

Organization Leeds Teaching Hospitals NHS Trust (LTHT) Challenge LTHT hoped to move from a financial deficit to a sustainable surplus while boosting staff...

Case Study | Invigorating Staff and Transforming...

Organization Surrey and Sussex Healthcare NHS Trust (SASH) Challenge SASH sought to learn from Virginia Mason Institute how to create a robust management system...

Case Study | Disruptive Innovation in...

With the introduction of integrated care systems (ICSs) across the NHS, Lincolnshire System, which serves a population of over 800,000 people across a large...

Selected Resources

Healthcare Improvement Insights

Explore articles, case studies, and research that help healthcare leaders drive sustainable improvement.

Mistake-Proofing Primary Care

Mistake-Proofing Primary Care

Start Your Lean Health Care Journey Learn More Problem Virginia Mason recognized that mistakes and ...

Mistake-Proofing Primary Care

Start Your Lean Health Care Journey Learn More Problem Virginia Mason recognized that mistakes and ...

Why a Midwest Health System Went to Virginia ...

Why a Midwest Health System Went to Virginia ...

“The fact that Virginia Mason is driven by the same purpose we are – serving patients and ...

Why a Midwest Health System Went to Virginia Mason Institute for Help

“The fact that Virginia Mason is driven by the same purpose we are – serving patients and ...

Managing Phone Calls in Primary Care

Managing Phone Calls in Primary Care

Problem Responding to patient phone calls at Virginia Mason consumed a great deal of clinic time ...

Managing Phone Calls in Primary Care

Problem Responding to patient phone calls at Virginia Mason consumed a great deal of clinic time ...