Case Studies Optimizing Flow

Optimizing Flow

Improving Patient Flow in Primary Care

“I used a leadership stipend to attend the Optimizing Flow in the Ambulatory Setting course at Virginia Mason Institute’s Seattle training facility. I was so inspired by the course that I asked our medical director if I could send the whole team. He agreed to have Virginia Mason Institute come to us at WakeMed to facilitate additional training.” – Dr. Theresa Amerson, Executive Medical Director of Primary Care Background In an...

Recent Case Studies

Category

Case Study | Building a New Outpatient Surgery...

Lean Management | Optimizing Flow | Quality and Safety

Building a New Outpatient Surgery Center With Patients and Staff in Mind

December 12, 2023 | Virginia Mason Institute

At a Glance The Organization The Orthopedic Outpatient Center is a state-of-the-art facility in southwest Oregon, operated by the Southern Oregon Orthopedics group....

Case Study | 36-Clinic Federally Qualified Health...

Lean Management | Optimizing Flow | Quality and Safety

36-Clinic Federally Qualified Health Center Saves $600K Annually Improving Patient Flow

April 15, 2019 | Erica Cumbee

The organization Nestled in California’s San Joaquin Valley, Clinica Sierra Vista had humble beginnings. Formed in 1971 to address the specific needs of the...

Access to Care | Optimizing Flow

Nursing Team Extends Care at the Bedside

March 24, 2015 | Virginia Mason Institute

Problem Virginia Mason hospital nurses were increasingly leaving the patient’s bedside to complete non-value-added tasks, adding hours to their day, increasing...

Performance Improvement | Lean Management | Access to Care | Optimizing Flow | Quality Improvement

Mistake-Proofing Primary Care

March 24, 2015 | Virginia Mason Institute

Solutions designed with input from physicians, nurses and customers transformed Virginia Mason's care quality. Learn more about these improvements.

Performance Improvement | Lean Management | Access to Care | Optimizing Flow

Managing Phone Calls in Primary Care

March 24, 2015 | Virginia Mason Institute

Problem At Virginia Mason, responding to patient phone calls consumed a great deal of clinic time and was not reimbursed. The primary care clinics were receiving...

Selected Resources

Healthcare Improvement Insights

Explore articles, case studies, and research that help healthcare leaders drive sustainable improvement.

Mistake Proofing in Ambulatory, Procedural, and ...

Welcome to our blog miniseries: Transforming Healthcare, featuring some of the biggest takeaways ...

Mistake Proofing in Ambulatory, Procedural, and Inpatient Care

Welcome to our blog miniseries: Transforming Healthcare, featuring some of the biggest takeaways ...

Culture of Care

Explore how equity-focused improvement, coaching and lived experience can strengthen staff ...

Culture of Care

Explore how equity-focused improvement, coaching and lived experience can strengthen staff ...

Bridge to Excellence with Three Rivers Hospital

Join host Brenda McLeod in conversation with Jamie Boyer, German Meza, and Karen Gifford about ...

Bridge to Excellence with Three Rivers Hospital

Join host Brenda McLeod in conversation with Jamie Boyer, German Meza, and Karen Gifford about ...