Case Studies Patient Experience


In 2019, FHP’s CEO Shelley Ebenal had a wildly important goal: for every department in the hospital system to create their own Wildly Important Goals and use them to improve care. She’s modest about her vision. “ No vision here,” Shelley laughed, “I read a book, somebody else’s vision. I just liked it. Jen [Schuler, Director of Quality at Foundation Health Partners], on the other hand, has taken it to a whole new level.” But at...
Case Study | Wildly Important Goals and FHP...
Recent Case Studies
Case Study | How Leeds Teaching Hospitals...

At a Glance Leeds Teaching Hospitals NHS Trust discovered a significant budget shortfall and had to act fast. The financial picture would only get worse unless...

Case Study: Achieving Zero Preventable...

Saving lives, eliminating defects and improving processes The problem Venous thromboembolism (VTE) is the third most common cardiovascular illness1 — and the most...

Case Study | Bringing Impact Within Reach

How hospitals, practices and leaders can implement NHS Impact NHS Impact provides the blueprint for organisations throughout the system to create lasting solutions...

Case Study | A GP Practice Shows How the NHS Can...

At a Glance The Organization Lincolnshire is a large rural county on the eastern coast of England. It contains 86 general practitioner (GP) groups and three...

Case Study | 30 Minutes to 2 for Prior...

At a Glance The Organization North Shore Physicians Group (NSPG) is an affiliate of Salem Hospital and a member of Mass General Brigham. The largest multi-specialty...

Case Study | Future-Proofing Health Care Delivery...

Virginia Mason Institutes case study highlights Bainbridge Island Medical Center's waste reduction and efficiency improvement using lean methods

Case Study | Embedding a System to Protect...

Patient Safety Survey Participation Sharply Increases Overall staff participation in Virginia Mason’s Culture of Patient Safety survey grew from 16% in 2004 to 88%...

Selected Resources

Healthcare Improvement Insights

Explore articles, case studies, and research that help healthcare leaders drive sustainable improvement.

Mistake-Proofing Primary Care

Mistake-Proofing Primary Care

Start Your Lean Health Care Journey Learn More Problem Virginia Mason recognized that mistakes and ...

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Mistake-Proofing Primary Care

Start Your Lean Health Care Journey Learn More Problem Virginia Mason recognized that mistakes and ...

Why a Midwest Health System Went to Virginia ...

Why a Midwest Health System Went to Virginia ...

“The fact that Virginia Mason is driven by the same purpose we are – serving patients and ...

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Why a Midwest Health System Went to Virginia Mason Institute for Help

“The fact that Virginia Mason is driven by the same purpose we are – serving patients and ...

Managing Phone Calls in Primary Care

Managing Phone Calls in Primary Care

Problem Responding to patient phone calls at Virginia Mason consumed a great deal of clinic time ...

Read More about Managing Phone Calls in Primary Care
Managing Phone Calls in Primary Care

Problem Responding to patient phone calls at Virginia Mason consumed a great deal of clinic time ...