Case Studies Lean Management


At a Glance The Organization The Orthopedic Outpatient Center is a state-of-the-art facility in southwest Oregon, operated by the Southern Oregon Orthopedics group. The group followed a Lean approach to designing their new facility, in order to control construction costs and optimize care delivery. Key Decisions Developing design concepts and functional narratives to inform the architect’s plans Assembling a multidisciplinary...
Case Study | Building a New Outpatient Surgery...
Recent Case Studies
Case Study | A Large Academic Health System Uses...

At a Glance The Organization UW Health is a large system tied to the University of Wisconsin School of Medicine and Public Health, encompassing 21,000 employees...

Case Study | Delivering Change and Developing...

Embark on a journey of transformative success in healthcare as we delve into inspiring achievements from our partners worldwide. Witness the strides made by...

Case Study | 36-Clinic Federally Qualified Health...

The organization Nestled in California’s San Joaquin Valley, Clinica Sierra Vista had humble beginnings. Formed in 1971 to address the specific needs of the...

Case Study | Embedding a System to Protect...

Patient Safety Survey Participation Sharply Increases Overall staff participation in Virginia Mason’s Culture of Patient Safety survey grew from 16% in 2004 to 88%...

Mistake-Proofing Primary Care

Solutions designed with input from physicians, nurses and customers transformed Virginia Mason's care quality. Learn more about these improvements.

Managing Phone Calls in Primary Care

Problem At Virginia Mason, responding to patient phone calls consumed a great deal of clinic time and was not reimbursed. The primary care clinics were receiving...

Why a Midwest Health System Went to Virginia...

“The fact that Virginia Mason is driven by the same purpose we are – serving patients and communities – helped them understand us better than consulting companies...

Selected Resources

Healthcare Improvement Insights

Explore articles, case studies, and research that help healthcare leaders drive sustainable improvement.

Mistake-Proofing Primary Care

Mistake-Proofing Primary Care

Start Your Lean Health Care Journey Learn More Problem Virginia Mason recognized that mistakes and ...

Read More about Mistake-Proofing Primary Care
Mistake-Proofing Primary Care

Start Your Lean Health Care Journey Learn More Problem Virginia Mason recognized that mistakes and ...

Why a Midwest Health System Went to Virginia ...

Why a Midwest Health System Went to Virginia ...

“The fact that Virginia Mason is driven by the same purpose we are – serving patients and ...

Read More about Why a Midwest Health System Went to Virginia ...
Why a Midwest Health System Went to Virginia Mason Institute for Help

“The fact that Virginia Mason is driven by the same purpose we are – serving patients and ...

Managing Phone Calls in Primary Care

Managing Phone Calls in Primary Care

Problem Responding to patient phone calls at Virginia Mason consumed a great deal of clinic time ...

Read More about Managing Phone Calls in Primary Care
Managing Phone Calls in Primary Care

Problem Responding to patient phone calls at Virginia Mason consumed a great deal of clinic time ...