Case Studies Lean Management

Lean Management | Optimizing Flow | Quality and Safety

Building a New Outpatient Surgery Center With Patients and Staff in Mind

At a Glance The Organization The Orthopedic Outpatient Center is a state-of-the-art facility in southwest Oregon, operated by the Southern Oregon Orthopedics group. The group followed a Lean approach to designing their new facility, in order to control construction costs and optimize care delivery. Key Decisions Developing design concepts and functional narratives to inform the architect’s plans Assembling a multidisciplinary...

Recent Case Studies

Category

Case Study | A Large Academic Health System Uses...

Change Management | Performance Improvement | Lean Management | COVID-19 | Leadership Development

A Large Academic Health System Uses Coaching to Lead Cultural Transformation Their Way

August 31, 2022 | Virginia Mason Institute

At a Glance The Organization UW Health is a large system tied to the University of Wisconsin School of Medicine and Public Health, encompassing 21,000 employees...

Case Study | Delivering Change and Developing...

Delivering Change and Developing Cultures of Learning Across the NHS and Beyond

August 31, 2021 | Virginia Mason Institute

Embark on a journey of transformative success in healthcare as we delve into inspiring achievements from our partners worldwide. Witness the strides made by...

Case Study | 36-Clinic Federally Qualified Health...

Lean Management | Optimizing Flow | Quality and Safety

36-Clinic Federally Qualified Health Center Saves $600K Annually Improving Patient Flow

April 15, 2019 | Erica Cumbee

The organization Nestled in California’s San Joaquin Valley, Clinica Sierra Vista had humble beginnings. Formed in 1971 to address the specific needs of the...

Case Study | Embedding a System to Protect...

Embedding a System to Protect Patient Safety

April 18, 2018 | Virginia Mason Institute

Patient Safety Survey Participation Sharply Increases Overall staff participation in Virginia Mason’s Culture of Patient Safety survey grew from 16% in 2004 to 88%...

Performance Improvement | Lean Management | Access to Care | Optimizing Flow | Quality Improvement

Mistake-Proofing Primary Care

March 24, 2015 | Virginia Mason Institute

Solutions designed with input from physicians, nurses and customers transformed Virginia Mason's care quality. Learn more about these improvements.

Performance Improvement | Lean Management | Access to Care | Optimizing Flow

Managing Phone Calls in Primary Care

March 24, 2015 | Virginia Mason Institute

Problem At Virginia Mason, responding to patient phone calls consumed a great deal of clinic time and was not reimbursed. The primary care clinics were receiving...

Change Management | Performance Improvement | Lean Management | Strategic Leadership | Leadership Development

Why a Midwest Health System Went to Virginia Mason Institute for Help

July 18, 2014 | Virginia Mason Institute

“The fact that Virginia Mason is driven by the same purpose we are – serving patients and communities – helped them understand us better than consulting companies...

Selected Resources

Healthcare Improvement Insights

Explore articles, case studies, and research that help healthcare leaders drive sustainable improvement.

Mistake Proofing in Ambulatory, Procedural, and ...

Welcome to our blog miniseries: Transforming Healthcare, featuring some of the biggest takeaways ...

Mistake Proofing in Ambulatory, Procedural, and Inpatient Care

Welcome to our blog miniseries: Transforming Healthcare, featuring some of the biggest takeaways ...

Culture of Care

Explore how equity-focused improvement, coaching and lived experience can strengthen staff ...

Culture of Care

Explore how equity-focused improvement, coaching and lived experience can strengthen staff ...

Bridge to Excellence with Three Rivers Hospital

Join host Brenda McLeod in conversation with Jamie Boyer, German Meza, and Karen Gifford about ...

Bridge to Excellence with Three Rivers Hospital

Join host Brenda McLeod in conversation with Jamie Boyer, German Meza, and Karen Gifford about ...