Virginia Mason Institute


In 2019, FHP’s CEO Shelley Ebenal had a wildly important goal: for every department in the hospital system to create their own Wildly Important Goals and use them to improve care. She’s modest about her vision. “ No vision here,” Shelley laughed, “I read a book, somebody else’s vision. I just liked it. Jen [Schuler, Director of Quality at Foundation Health Partners], on the other hand, has taken it to a whole new level.” But at...
Case Study | Wildly Important Goals and FHP...
Recent Case Studies
Case Study | How Leeds Teaching Hospitals...

At a Glance Leeds Teaching Hospitals NHS Trust discovered a significant budget shortfall and had to act fast. The financial picture would only get worse unless...

Case Study: Achieving Zero Preventable...

Saving lives, eliminating defects and improving processes The problem Venous thromboembolism (VTE) is the third most common cardiovascular illness1 — and the most...

Case Study | Improving Patient Flow in Primary...

“I used a leadership stipend to attend the Optimizing Flow in the Ambulatory Setting course at Virginia Mason Institute’s Seattle training facility. I was so...

Case Study | Building a New Outpatient Surgery...

At a Glance The Organization The Orthopedic Outpatient Center is a state-of-the-art facility in southwest Oregon, operated by the Southern Oregon Orthopedics group....

Case Study | Bringing Impact Within Reach

How hospitals, practices and leaders can implement NHS Impact NHS Impact provides the blueprint for organisations throughout the system to create lasting solutions...

Case Study | A GP Practice Shows How the NHS Can...

At a Glance The Organization Lincolnshire is a large rural county on the eastern coast of England. It contains 86 general practitioner (GP) groups and three...

Case Study | Digitizing Workflows for the Better...

Organization Surrey and Sussex Healthcare NHS Trust (SASH) Key Decision Staff and patients are given opportunities to test and influence the design of a new...

Case Study | Medication Error Sparks Innovation

In many hospital pharmacies today, the pace is hurried. Staff rush to fulfill complex orders for waiting providers with patients’ health dependent on their...

Case Study | A Large Academic Health System Uses...

At a Glance The Organization UW Health is a large system tied to the University of Wisconsin School of Medicine and Public Health, encompassing 21,000 employees...

Selected Resources

Healthcare Improvement Insights

Explore articles, case studies, and research that help healthcare leaders drive sustainable improvement.

Mistake-Proofing Primary Care

Mistake-Proofing Primary Care

Start Your Lean Health Care Journey Learn More Problem Virginia Mason recognized that mistakes and ...

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Mistake-Proofing Primary Care

Start Your Lean Health Care Journey Learn More Problem Virginia Mason recognized that mistakes and ...

Why a Midwest Health System Went to Virginia ...

Why a Midwest Health System Went to Virginia ...

“The fact that Virginia Mason is driven by the same purpose we are – serving patients and ...

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Why a Midwest Health System Went to Virginia Mason Institute for Help

“The fact that Virginia Mason is driven by the same purpose we are – serving patients and ...

Managing Phone Calls in Primary Care

Managing Phone Calls in Primary Care

Problem Responding to patient phone calls at Virginia Mason consumed a great deal of clinic time ...

Read More about Managing Phone Calls in Primary Care
Managing Phone Calls in Primary Care

Problem Responding to patient phone calls at Virginia Mason consumed a great deal of clinic time ...