Virginia Mason Institute


At a Glance The Organization North Shore Physicians Group (NSPG) is an affiliate of Salem Hospital and a member of Mass General Brigham. The largest multi-specialty group north of Boston, NSPG has more than 350 health care providers in 27 locations. The organization has worked with Virginia Mason Institute to help develop and maintain their system-wide management and improvement method. Key Decisions Adina Trombley, now a Senior...
Case Study | 30 Minutes to 2 for Prior...
Recent Case Studies
Case Study | Achieving Cost Efficiencies While...

Organization Leeds Teaching Hospitals NHS Trust (LTHT) Challenge LTHT hoped to move from a financial deficit to a sustainable surplus while boosting staff...

Case Study | Invigorating Staff and Transforming...

Organization Surrey and Sussex Healthcare NHS Trust (SASH) Challenge SASH sought to learn from Virginia Mason Institute how to create a robust management system...

Case Study | Disruptive Innovation in...

With the introduction of integrated care systems (ICSs) across the NHS, Lincolnshire System, which serves a population of over 800,000 people across a large...

Case Study | Delivering Change and Developing...

Embark on a journey of transformative success in healthcare as we delve into inspiring achievements from our partners worldwide. Witness the strides made by...

Case Study | Future-Proofing Health Care Delivery...

Virginia Mason Institutes case study highlights Bainbridge Island Medical Center's waste reduction and efficiency improvement using lean methods

Case Study | Reducing Costs, Improving...

This case study showcases how investing in a leadership development program led to significant cost savings and improved efficiencies in healthcare.

Case Study | Embedding a System to Protect...

Patient Safety Survey Participation Sharply Increases Overall staff participation in Virginia Mason’s Culture of Patient Safety survey grew from 16% in 2004 to 88%...

Nursing Team Extends Care at the Bedside

Problem Virginia Mason hospital nurses were increasingly leaving the patient’s bedside to complete non-value-added tasks, adding hours to their day, increasing...

Mistake-Proofing Primary Care

Solutions designed with input from physicians, nurses and customers transformed Virginia Mason's care quality. Learn more about these improvements.

Selected Resources

Healthcare Improvement Insights

Explore articles, case studies, and research that help healthcare leaders drive sustainable improvement.

Mistake-Proofing Primary Care

Mistake-Proofing Primary Care

Start Your Lean Health Care Journey Learn More Problem Virginia Mason recognized that mistakes and ...

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Mistake-Proofing Primary Care

Start Your Lean Health Care Journey Learn More Problem Virginia Mason recognized that mistakes and ...

Why a Midwest Health System Went to Virginia ...

Why a Midwest Health System Went to Virginia ...

“The fact that Virginia Mason is driven by the same purpose we are – serving patients and ...

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Why a Midwest Health System Went to Virginia Mason Institute for Help

“The fact that Virginia Mason is driven by the same purpose we are – serving patients and ...

Managing Phone Calls in Primary Care

Managing Phone Calls in Primary Care

Problem Responding to patient phone calls at Virginia Mason consumed a great deal of clinic time ...

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Managing Phone Calls in Primary Care

Problem Responding to patient phone calls at Virginia Mason consumed a great deal of clinic time ...