An interview with Phil Fergusson, a patient partner at Virginia Mason Phil Fergusson is a volunteer who participates in the Patient-Family Partner Program at...
What health care leaders can do to reduce the number of medical errors in their organization: It starts with culture. A culture of empowerment enables an...
What is continuous flow? In manufacturing, continuous flow occurs when a single product is built from start to finish on an assembly line that doesn’t stop. Henry...
For health care organizations everywhere, patient safety is a top concern. But how can an organization go from being vigilant about safety to actually fixing the...
3P – Production Preparation Process, a five-day event in which a team focuses on building a production system for a new plant, process or product. 5S – A strategy...
An Interview with Robert Mecklenburg, MD, Center for Health Care Solutions, Virginia Mason Institute In Harvard Business Review’s article “The Employer-Led Health...
Problem Like so many other hospitals and medical groups, Virginia Mason grappled with how to help clinicians improve their performance. Typically, physicians...
“For me, leadership here is a vocation and I think that’s true for many of us.” – Charleen Tachibana, RN A lot has been written lately about burnout among health...
“From my perspective, we all have a common purpose, and that is to return healthy and satisfied employees to work faster and more affordably.” Robert Mecklenburg,...
Healthcare Improvement Insights
Explore articles, case studies, and research that help healthcare leaders drive sustainable improvement.
Mistake-Proofing Primary Care
Start Your Lean Health Care Journey Learn More Problem Virginia Mason recognized that mistakes and ...
Mistake-Proofing Primary Care
Start Your Lean Health Care Journey Learn More Problem Virginia Mason recognized that mistakes and ...
Why a Midwest Health System Went to Virginia ...
“The fact that Virginia Mason is driven by the same purpose we are – serving patients and ...
Why a Midwest Health System Went to Virginia Mason Institute for Help
“The fact that Virginia Mason is driven by the same purpose we are – serving patients and ...
Managing Phone Calls in Primary Care
Problem Responding to patient phone calls at Virginia Mason consumed a great deal of clinic time ...
Managing Phone Calls in Primary Care
Problem Responding to patient phone calls at Virginia Mason consumed a great deal of clinic time ...