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Applying Lean to healthcare The concept of Lean management is often misunderstood when it’s applied to healthcare. For example, some see Lean as a euphemism for...
Communication forms the bedrock of any organization’s culture. In a culture dedicated to improvement, thoughtful communication is of the utmost importance. How an...
Race, income and other social factors have a profound effect on patient health. A growing wave of research and public awareness is moving healthcare organizations...
The Virginia Mason Health System earned a reputation for quality and safety thanks to our management method, the Virginia Mason Production System® (VMPS®), which...
“Our board said that if we cannot ensure safety of our patients we shouldn’t be in business.” – Cathie Furman, RN The course of history for Virginia Mason was...
“At Virginia Mason, our definition of innovation is directed creativity implemented”– Amy Tufano Over the course of a transformation journey, drivers of change...
“The idea is: let’s fix it in the moment.” World-Class Management, a foundational management system and pillar of the Virginia Mason Production System® (VMPS) has...
In 2015, Virginia Mason Institute launched a five-year partnership with five National Health Service trusts in the United Kingdom: Surrey and Sussex Healthcare ...
Virginia Mason’s Respect for People initiative has been a decade-long program designed to sustain a culture of respect across the health system including training...
Healthcare Improvement Insights
Explore articles, case studies, and research that help healthcare leaders drive sustainable improvement.
Mistake-Proofing Primary Care
Start Your Lean Health Care Journey Learn More Problem Virginia Mason recognized that mistakes and ...
Mistake-Proofing Primary Care
Start Your Lean Health Care Journey Learn More Problem Virginia Mason recognized that mistakes and ...
Why a Midwest Health System Went to Virginia ...
“The fact that Virginia Mason is driven by the same purpose we are – serving patients and ...
Why a Midwest Health System Went to Virginia Mason Institute for Help
“The fact that Virginia Mason is driven by the same purpose we are – serving patients and ...
Managing Phone Calls in Primary Care
Problem Responding to patient phone calls at Virginia Mason consumed a great deal of clinic time ...
Managing Phone Calls in Primary Care
Problem Responding to patient phone calls at Virginia Mason consumed a great deal of clinic time ...