Leadership Development (3)


Evaluate Your Organization’s Culture Our lean health care experts can assess your organization and help you discover how to accelerate change and attain a patient-centered culture. Lean Culture Assessment Why do many organizations spend a great deal of time and resources on process improvement but many fail to sustain those results over time? The answer is that these organizations put a great deal of focus on method and tools but...
Implementing Process Improvement by Focusing on...
Recent Blog Posts
Leader Tools to Prevent Medical Errors

What health care leaders can do to reduce the number of medical errors in their organization: It starts with culture. A culture of empowerment enables an...

How Can My Organization Use Daily Management to...

For leaders who want to make progress in improvements across an organization, the challenge can seem insurmountable. How can you get executives, providers and staff...

Using the Nemawashi Gauge to Guide Improvement in...

A culture in support of safety is inextricably linked to a culture where continuous improvement thrives. Leaders drive values, values drive behaviors, and the...

Are Your Leaders, Doctors and Board Members...

“The compact serves to ensure alignment with a shared vision.” – Diane Miller At Virginia Mason, the physician compact has been crucial to the organization’s...

Improving Your Organization’s Relationship With...

“What matters is living by [the physician compact] and sticking to it over time. That’s how the culture is changed.” – Dr. Joyce Lammert Getting at the intrinsic...

Selected Resources

Healthcare Improvement Insights

Explore articles, case studies, and research that help healthcare leaders drive sustainable improvement.

Mistake Proofing in Ambulatory, Procedural, and ...

Mistake Proofing in Ambulatory, Procedural, and ...

Welcome to our blog miniseries: Transforming Healthcare, featuring some of the biggest takeaways ...

Mistake Proofing in Ambulatory, Procedural, and Inpatient Care

Welcome to our blog miniseries: Transforming Healthcare, featuring some of the biggest takeaways ...

Culture of Care

Culture of Care

Explore how equity-focused improvement, coaching and lived experience can strengthen staff ...

Culture of Care

Explore how equity-focused improvement, coaching and lived experience can strengthen staff ...

Bridge to Excellence with Three Rivers Hospital

Bridge to Excellence with Three Rivers Hospital

Join host Brenda McLeod in conversation with Jamie Boyer, German Meza, and Karen Gifford about ...

Bridge to Excellence with Three Rivers Hospital

Join host Brenda McLeod in conversation with Jamie Boyer, German Meza, and Karen Gifford about ...