Leadership Development (2)


The Covid-19 pandemic has exacerbated longstanding challenges with patient care and staff engagement in our industry. As leaders, we must look honestly and humbly at the gap between our aspirations and our reality, and we must sign up for the hard work of closing it. Recent efforts by the National Health Service (NHS) show us both how this can be done and why it’s worth it. In 2021, the NHS concluded a five-year partnership with...
Healthcare Transformation Can’t Wait: 3 Lessons...
Recent Blog Posts
Dr. Gary Kaplan on the recent Warwick Business...

A new way of working within the healthcare system is possible Our industry grapples with extraordinary challenges today. We see and feel them every day as we...

Systematizing Equity: How Healthcare...

Race, income and other social factors have a profound effect on patient health. A growing wave of research and public awareness is moving healthcare organizations...

Innovation: directed creativity implemented

“At Virginia Mason, our definition of innovation is directed creativity implemented”– Amy Tufano Over the course of a transformation journey, drivers of change...

Daily Management in Healthcare: Embedding...

“The idea is: let’s fix it in the moment.” World-Class Management, a foundational management system and pillar of the Virginia Mason Production System® (VMPS) has...

Respect for People: A Building Block for Engaged...

Virginia Mason’s Respect for People initiative has been a decade-long program designed to sustain a culture of respect across the health system including training...

How Leaders Can Inspire a Culture Shift

An interview with Celeste Derheimer, Senior Partner at Virginia Mason Institute What is the best part of working with a health care team within a lean construct? CD:

Using Leadership Kata to Achieve Key Results in...

Kata, a Japanese word, can be used to describe a routine or pattern of behavior. At Virginia Mason, leadership kata is made up of the daily behaviors and activities...

How Does a Kaizen Promotion Office Support...

At Virginia Mason, the purpose of the Kaizen Promotion Office (KPO) is to accelerate the application and impact of the Virginia Mason Production System (VMPS)...

Implementing Process Improvement by Focusing on...

Evaluate Your Organization’s Culture Our lean health care experts can assess your organization and help you discover how to accelerate change and attain a...

Selected Resources

Healthcare Improvement Insights

Explore articles, case studies, and research that help healthcare leaders drive sustainable improvement.

Mistake-Proofing Primary Care

Mistake-Proofing Primary Care

Start Your Lean Health Care Journey Learn More Problem Virginia Mason recognized that mistakes and ...

Mistake-Proofing Primary Care

Start Your Lean Health Care Journey Learn More Problem Virginia Mason recognized that mistakes and ...

Why a Midwest Health System Went to Virginia ...

Why a Midwest Health System Went to Virginia ...

“The fact that Virginia Mason is driven by the same purpose we are – serving patients and ...

Why a Midwest Health System Went to Virginia Mason Institute for Help

“The fact that Virginia Mason is driven by the same purpose we are – serving patients and ...

Managing Phone Calls in Primary Care

Managing Phone Calls in Primary Care

Problem Responding to patient phone calls at Virginia Mason consumed a great deal of clinic time ...

Managing Phone Calls in Primary Care

Problem Responding to patient phone calls at Virginia Mason consumed a great deal of clinic time ...