Strategic Leadership (3)


As a physician and teacher of lean health care methods and tools, I’m often part of conversations with my peers about where the future of health care is going. Organizations are increasing their focus on patient safety and patient experience. Reimbursement fees and updated safety standards are driving the movement toward safer care, and patients themselves are overtly asking how they can take part in a larger part of the...
Three Ways to Achieve a Future of Better Health...
Recent Blog Posts
Capturing the Patient Voice

What if You Knew Exactly What Your Patients Were Thinking or Feeling? Millions of patients seek medical care in the United States each day. Capturing the stories...

Are Your Leaders, Doctors and Board Members...

“The compact serves to ensure alignment with a shared vision.” – Diane Miller At Virginia Mason, the physician compact has been crucial to the organization’s...

Selected Resources

Healthcare Improvement Insights

Explore articles, case studies, and research that help healthcare leaders drive sustainable improvement.

Mistake Proofing in Ambulatory, Procedural, and ...

Mistake Proofing in Ambulatory, Procedural, and ...

Welcome to our blog miniseries: Transforming Healthcare, featuring some of the biggest takeaways ...

Mistake Proofing in Ambulatory, Procedural, and Inpatient Care

Welcome to our blog miniseries: Transforming Healthcare, featuring some of the biggest takeaways ...

Culture of Care

Culture of Care

Explore how equity-focused improvement, coaching and lived experience can strengthen staff ...

Culture of Care

Explore how equity-focused improvement, coaching and lived experience can strengthen staff ...

Bridge to Excellence with Three Rivers Hospital

Bridge to Excellence with Three Rivers Hospital

Join host Brenda McLeod in conversation with Jamie Boyer, German Meza, and Karen Gifford about ...

Bridge to Excellence with Three Rivers Hospital

Join host Brenda McLeod in conversation with Jamie Boyer, German Meza, and Karen Gifford about ...