Quality and Safety (3)


An interview with Megan McIntyre Why is waste elimination so important to delivering quality care? MM: Waste elimination is essential to the Virginia Mason Production System (VMPS) and lean methodology. The waste in health care prevents us from achieving our strategic plan and delivering the highest quality of service. In the VMPS waste equation [see image below], we have intentionally made a point to show that waste is a drain on...
How Eliminating Wasteful Processes Helped a Team...
Recent Blog Posts
Sustaining Improvements to Patient Safety

A couple years ago, we reported on the innovative lean work of Virginia Mason’s VTE Therapeutics Committee and the accomplishments of all the leaders, providers and...

Eliminating Waste to Improve Decontamination and...

An interview with Celeste Derheimer, Senior Partner at Virginia Mason Institute Why is recognizing waste so important to health care? CD: Health care staff often...

5 Ways Patients Can Help Organizations Shape...

An interview with Phil Fergusson, a patient partner at Virginia Mason Phil Fergusson is a volunteer who participates in the Patient-Family Partner Program at...

Three Ways to Achieve a Future of Better Health...

As a physician and teacher of lean health care methods and tools, I’m often part of conversations with my peers about where the future of health care is going....

How Can Standardizing Surgery Tools Prevent...

An interview with Rosemary King, faculty member at Virginia Mason Institute In your career as the first director of the Kaizen Promotion Office at Virginia Mason,...

The Best Way to Approach Never Events

An interview with Ellen Noel, faculty member at Virginia Mason Institute When you think of never events, what’s the first thing that comes to mind? EN: I look at...

Pain Huddle Leads to Less Medication, Lower...

From the front line to the boardroom, nurses are a valuable resource in solution-oriented health care. Their unique professional training and their role as...

Capturing the Patient Voice

What if You Knew Exactly What Your Patients Were Thinking or Feeling? Millions of patients seek medical care in the United States each day. Capturing the stories...

Using the Nemawashi Gauge to Guide Improvement in...

A culture in support of safety is inextricably linked to a culture where continuous improvement thrives. Leaders drive values, values drive behaviors, and the...

Selected Resources

Healthcare Improvement Insights

Explore articles, case studies, and research that help healthcare leaders drive sustainable improvement.

Mistake Proofing in Ambulatory, Procedural, and ...

Mistake Proofing in Ambulatory, Procedural, and ...

Welcome to our blog miniseries: Transforming Healthcare, featuring some of the biggest takeaways ...

Mistake Proofing in Ambulatory, Procedural, and Inpatient Care

Welcome to our blog miniseries: Transforming Healthcare, featuring some of the biggest takeaways ...

Culture of Care

Culture of Care

Explore how equity-focused improvement, coaching and lived experience can strengthen staff ...

Culture of Care

Explore how equity-focused improvement, coaching and lived experience can strengthen staff ...

Bridge to Excellence with Three Rivers Hospital

Bridge to Excellence with Three Rivers Hospital

Join host Brenda McLeod in conversation with Jamie Boyer, German Meza, and Karen Gifford about ...

Bridge to Excellence with Three Rivers Hospital

Join host Brenda McLeod in conversation with Jamie Boyer, German Meza, and Karen Gifford about ...