Quality and Safety (3)
An interview with Phil Fergusson, a patient partner at Virginia Mason Phil Fergusson is a volunteer who participates in the Patient-Family Partner Program at...
As a physician and teacher of lean health care methods and tools, I’m often part of conversations with my peers about where the future of health care is going....
An interview with Rosemary King, faculty member at Virginia Mason Institute In your career as the first director of the Kaizen Promotion Office at Virginia Mason,...
An interview with Ellen Noel, faculty member at Virginia Mason Institute When you think of never events, what’s the first thing that comes to mind? EN: I look at...
From the front line to the boardroom, nurses are a valuable resource in solution-oriented health care. Their unique professional training and their role as...
What if You Knew Exactly What Your Patients Were Thinking or Feeling? Millions of patients seek medical care in the United States each day. Capturing the stories...
A culture in support of safety is inextricably linked to a culture where continuous improvement thrives. Leaders drive values, values drive behaviors, and the...
For generations the cultural norm in medicine has been that mistakes were discussed in private circles within the hospital or physician practice — if at all. It is...
Healthcare Improvement Insights
Explore articles, case studies, and research that help healthcare leaders drive sustainable improvement.
Mistake-Proofing Primary Care
Start Your Lean Health Care Journey Learn More Problem Virginia Mason recognized that mistakes and ...
Mistake-Proofing Primary Care
Start Your Lean Health Care Journey Learn More Problem Virginia Mason recognized that mistakes and ...
Why a Midwest Health System Went to Virginia ...
“The fact that Virginia Mason is driven by the same purpose we are – serving patients and ...
Why a Midwest Health System Went to Virginia Mason Institute for Help
“The fact that Virginia Mason is driven by the same purpose we are – serving patients and ...
Managing Phone Calls in Primary Care
Problem Responding to patient phone calls at Virginia Mason consumed a great deal of clinic time ...
Managing Phone Calls in Primary Care
Problem Responding to patient phone calls at Virginia Mason consumed a great deal of clinic time ...