“For me, leadership here is a vocation and I think that’s true for many of us.” – Charleen Tachibana, RN A lot has been written lately about burnout among health...
“From my perspective, we all have a common purpose, and that is to return healthy and satisfied employees to work faster and more affordably.” Robert Mecklenburg,...
A large health care organization wanted to transform its patient and provider experience by improving new patient visits, the imaging process and electronic...
“The most common types of Everyday Lean Ideas involve shaving time off a process. And when you think about the cost in health care one of our most valuable...
“The compact serves to ensure alignment with a shared vision.” – Diane Miller At Virginia Mason, the physician compact has been crucial to the organization’s...
“What matters is living by [the physician compact] and sticking to it over time. That’s how the culture is changed.” – Dr. Joyce Lammert Getting at the intrinsic...
“It works. It’s sustainable. It’s continuous.” – Carolyn Corvi Carolyn Corvi spent 34 years in manufacturing commercial aircraft at Boeing, where she served as...
For generations the cultural norm in medicine has been that mistakes were discussed in private circles within the hospital or physician practice — if at all. It is...
Healthcare Improvement Insights
Explore articles, case studies, and research that help healthcare leaders drive sustainable improvement.
Mistake-Proofing Primary Care
Start Your Lean Health Care Journey Learn More Problem Virginia Mason recognized that mistakes and ...
Mistake-Proofing Primary Care
Start Your Lean Health Care Journey Learn More Problem Virginia Mason recognized that mistakes and ...
Why a Midwest Health System Went to Virginia ...
“The fact that Virginia Mason is driven by the same purpose we are – serving patients and ...
Why a Midwest Health System Went to Virginia Mason Institute for Help
“The fact that Virginia Mason is driven by the same purpose we are – serving patients and ...
Managing Phone Calls in Primary Care
Problem Responding to patient phone calls at Virginia Mason consumed a great deal of clinic time ...
Managing Phone Calls in Primary Care
Problem Responding to patient phone calls at Virginia Mason consumed a great deal of clinic time ...