For health care organizations everywhere, patient safety is a top concern. But how can an organization go from being vigilant about safety to actually fixing the...
From the front line to the boardroom, nurses are a valuable resource in solution-oriented health care. Their unique professional training and their role as...
3P – Production Preparation Process, a five-day event in which a team focuses on building a production system for a new plant, process or product. 5S – A strategy...
An Interview with Robert Mecklenburg, MD, Center for Health Care Solutions, Virginia Mason Institute In Harvard Business Review’s article “The Employer-Led Health...
It’s official. Your small team in primary care has developed new standard work and your team’s clinicians and staff members have been trained. When you’ve measured...
“Furniture is what people buy. Flow is what people create and what adds value to your organization.” – Chris Backous, MHA Using teams to create a new patient...
What if You Knew Exactly What Your Patients Were Thinking or Feeling? Millions of patients seek medical care in the United States each day. Capturing the stories...
Problem Like so many other hospitals and medical groups, Virginia Mason grappled with how to help clinicians improve their performance. Typically, physicians...
For leaders who want to make progress in improvements across an organization, the challenge can seem insurmountable. How can you get executives, providers and staff...
Healthcare Improvement Insights
Explore articles, case studies, and research that help healthcare leaders drive sustainable improvement.
Mistake-Proofing Primary Care
Start Your Lean Health Care Journey Learn More Problem Virginia Mason recognized that mistakes and ...
Mistake-Proofing Primary Care
Start Your Lean Health Care Journey Learn More Problem Virginia Mason recognized that mistakes and ...
Why a Midwest Health System Went to Virginia ...
“The fact that Virginia Mason is driven by the same purpose we are – serving patients and ...
Why a Midwest Health System Went to Virginia Mason Institute for Help
“The fact that Virginia Mason is driven by the same purpose we are – serving patients and ...
Managing Phone Calls in Primary Care
Problem Responding to patient phone calls at Virginia Mason consumed a great deal of clinic time ...
Managing Phone Calls in Primary Care
Problem Responding to patient phone calls at Virginia Mason consumed a great deal of clinic time ...