A value stream map is a visual depiction of a process from a request for a product or services through delivery. At Virginia Mason, we depict this process not from...
The best health care leaders are always looking for ways to increase quality and run their business more efficiently. To understand their business, they need to...
When you think about costs in health care, what costs do you think are hurting us the most? EN: To me, the cost of a broken care system to patients and families is...
What is a value stream? A value stream is an improvement philosophy, a systemic way of thinking about the flow of delivering quality health care. Providing value to...
The best health care ensures that every aspect of every process is in the best interest of patients. At Virginia Mason, we know that by empowering teams to remove...
What health care leaders can do to reduce the number of medical errors in their organization: It starts with culture. A culture of empowerment enables an...
What is continuous flow? In manufacturing, continuous flow occurs when a single product is built from start to finish on an assembly line that doesn’t stop. Henry...
As a physician and teacher of lean health care methods and tools, I’m often part of conversations with my peers about where the future of health care is going....
An interview with Rosemary King, faculty member at Virginia Mason Institute In your career as the first director of the Kaizen Promotion Office at Virginia Mason,...
Healthcare Improvement Insights
Explore articles, case studies, and research that help healthcare leaders drive sustainable improvement.
Mistake-Proofing Primary Care
Start Your Lean Health Care Journey Learn More Problem Virginia Mason recognized that mistakes and ...
Mistake-Proofing Primary Care
Start Your Lean Health Care Journey Learn More Problem Virginia Mason recognized that mistakes and ...
Why a Midwest Health System Went to Virginia ...
“The fact that Virginia Mason is driven by the same purpose we are – serving patients and ...
Why a Midwest Health System Went to Virginia Mason Institute for Help
“The fact that Virginia Mason is driven by the same purpose we are – serving patients and ...
Managing Phone Calls in Primary Care
Problem Responding to patient phone calls at Virginia Mason consumed a great deal of clinic time ...
Managing Phone Calls in Primary Care
Problem Responding to patient phone calls at Virginia Mason consumed a great deal of clinic time ...