Patient Safety (2)


We’re hurting people in health care more than we think. Providers and other health care specialists frequently balance the art and the science of medicine. While many clinical studies and evidence of best practices guide our work, we are still dependent on medical specialists and staff to use their best critical thinking, judgment, and knowledge gained through experience to deliver high-quality health care. The challenge is that...
How Does Standard Work Lead to Better Patient...
Recent Blog Posts
Terrible Tragedy — and Powerful Legacy — of...

“Our board said that if we cannot ensure safety of our patients we shouldn’t be in business.” – Cathie Furman, RN The course of history for Virginia Mason was...

How an Improvement System is Helping North Shore...

Our recent blogs have focused on stories of how we have used our management system, the Virginia Mason Production System® (VMPS) during the COVID-19 response at...

Improving Through Crisis: Deploying Improvement...

As we face the ongoing challenges in responding to the COVID-19 crisis, we continue to be inspired by how our clients and partners are meeting this pandemic...

Responding to Crisis at Virginia Mason

A Message from Our Executive Director, Sarah Patterson You are in our thoughts as we hear about the incredible efforts that are underway in your organizations in...

Eliminating Health Care Waste Improves Sepsis...

Why waste elimination is essential to improving health care Waste elimination is essential to the Virginia Mason Production System (VMPS) and lean methodology. The...

Empowering teams to identify and address sepsis,...

Virginia Mason staff members share their experiences implementing the Sepsis Power Hour protocol Sepsis is a factor in one out of every two to three hospital deaths...

Capturing the Patient Voice: Part 2

When patients need a passport In Capturing the Patient Voice – Part 1, we explored how to facilitate greater patient engagement in a health care setting. We also...

Sustaining Improvements to Patient Safety

A couple years ago, we reported on the innovative lean work of Virginia Mason’s VTE Therapeutics Committee and the accomplishments of all the leaders, providers and...

Eliminating Waste to Improve Decontamination and...

An interview with Celeste Derheimer, Senior Partner at Virginia Mason Institute Why is recognizing waste so important to health care? CD: Health care staff often...

Selected Resources

Healthcare Improvement Insights

Explore articles, case studies, and research that help healthcare leaders drive sustainable improvement.

Mistake-Proofing Primary Care

Mistake-Proofing Primary Care

Start Your Lean Health Care Journey Learn More Problem Virginia Mason recognized that mistakes and ...

Mistake-Proofing Primary Care

Start Your Lean Health Care Journey Learn More Problem Virginia Mason recognized that mistakes and ...

Why a Midwest Health System Went to Virginia ...

Why a Midwest Health System Went to Virginia ...

“The fact that Virginia Mason is driven by the same purpose we are – serving patients and ...

Why a Midwest Health System Went to Virginia Mason Institute for Help

“The fact that Virginia Mason is driven by the same purpose we are – serving patients and ...

Managing Phone Calls in Primary Care

Managing Phone Calls in Primary Care

Problem Responding to patient phone calls at Virginia Mason consumed a great deal of clinic time ...

Managing Phone Calls in Primary Care

Problem Responding to patient phone calls at Virginia Mason consumed a great deal of clinic time ...