Performance Improvement (2)


“The idea is: let’s fix it in the moment.” World-Class Management, a foundational management system and pillar of the Virginia Mason Production System® (VMPS) has three components: Strategic Alignment, which provides focus, direction and alignment within the organization; Cross-Functional Management, which aligns across the organization toward full customer satisfaction; and Daily Management, which makes daily work visible and...
Daily Management in Healthcare: Embedding...
Recent Blog Posts
4 Key Lessons in Healthcare Transformation and...

In 2015, Virginia Mason Institute launched a five-year partnership with five National Health Service trusts in the United Kingdom: Surrey and Sussex Healthcare ...

Leadership and Improvement During Disruption:...

We are seeing an air of hope as healthcare continues to play a critical public role toward managing the impacts and ongoing challenges of the COVID-19 pandemic. The...

Vaccination Flow 101: Three Fundamentals for...

We are hearing again and again that now is the time to look back to the fundamentals of process improvement as we face ongoing challenges related to COVID-19. Now...

Learning Through Crisis: After Action Review and...

Our healthcare partnerships across the globe have afforded us a broad and relevant perspective on how diverse healthcare systems have responded to the challenges of...

Embracing Virtual Facilitation to Remove...

In the COVID-19 pandemic era, healthcare organizations around the world are finding themselves scratching their heads about how to practice continuous improvement,...

Why “we have always done it that way” no longer...

I grew up in Seattle, a city known as America’s soccer city, at least according to…well, everyone that lives here. I played through college and have been coaching...

Bringing Disruptive Innovation to the Front Lines...

Virginia Mason spine surgeon, Rajiv Sethi, MD, speaks about why there should be greater urgency to improve the delivery of health care. The U.S. health care...

Overcoming Provider Burnout and Restoring Joy to...

Understanding the burnout epidemic Provider burnout has reached concerning levels at health systems across the world. When burnout leads to the permanently damaged...

Eliminating Health Care Waste Improves Sepsis...

Why waste elimination is essential to improving health care Waste elimination is essential to the Virginia Mason Production System (VMPS) and lean methodology. The...

Selected Resources

Healthcare Improvement Insights

Explore articles, case studies, and research that help healthcare leaders drive sustainable improvement.

Mistake-Proofing Primary Care

Mistake-Proofing Primary Care

Start Your Lean Health Care Journey Learn More Problem Virginia Mason recognized that mistakes and ...

Mistake-Proofing Primary Care

Start Your Lean Health Care Journey Learn More Problem Virginia Mason recognized that mistakes and ...

Why a Midwest Health System Went to Virginia ...

Why a Midwest Health System Went to Virginia ...

“The fact that Virginia Mason is driven by the same purpose we are – serving patients and ...

Why a Midwest Health System Went to Virginia Mason Institute for Help

“The fact that Virginia Mason is driven by the same purpose we are – serving patients and ...

Managing Phone Calls in Primary Care

Managing Phone Calls in Primary Care

Problem Responding to patient phone calls at Virginia Mason consumed a great deal of clinic time ...

Managing Phone Calls in Primary Care

Problem Responding to patient phone calls at Virginia Mason consumed a great deal of clinic time ...