Performance Improvement (3)
“Takt” is a German word that means “beat” or “pace.” My foundational understanding of pace takes me back to my early days of studying piano and using the mechanical...
“Muda” is a Japanese term that, when considered in health care, describes wasteful aspects of processes that add no value for the patient. At Virginia Mason, we use...
A couple years ago, we reported on the innovative lean work of Virginia Mason’s VTE Therapeutics Committee and the accomplishments of all the leaders, providers and...
An interview with Marlon Borbon, partner at Virginia Mason Institute In your work with clients, what do you see as the key to improving financial capacity? MB: I’ve...
When I talk with health care leaders about lean improvement work, I’m often asked, “How much should I expect to receive as a return?” At Virginia Mason, we don’t...
An interview with Cathie Furman, executive faculty member at Virginia Mason Institute When you’re doing lean work, how do you measure ROI? CF: That’s a question we...
A value stream map is a visual depiction of a process from a request for a product or services through delivery. At Virginia Mason, we depict this process not from...
The best health care leaders are always looking for ways to increase quality and run their business more efficiently. To understand their business, they need to...
What is a value stream? A value stream is an improvement philosophy, a systemic way of thinking about the flow of delivering quality health care. Providing value to...
Healthcare Improvement Insights
Explore articles, case studies, and research that help healthcare leaders drive sustainable improvement.
Mistake-Proofing Primary Care
Start Your Lean Health Care Journey Learn More Problem Virginia Mason recognized that mistakes and ...
Mistake-Proofing Primary Care
Start Your Lean Health Care Journey Learn More Problem Virginia Mason recognized that mistakes and ...
Why a Midwest Health System Went to Virginia ...
“The fact that Virginia Mason is driven by the same purpose we are – serving patients and ...
Why a Midwest Health System Went to Virginia Mason Institute for Help
“The fact that Virginia Mason is driven by the same purpose we are – serving patients and ...
Managing Phone Calls in Primary Care
Problem Responding to patient phone calls at Virginia Mason consumed a great deal of clinic time ...
Managing Phone Calls in Primary Care
Problem Responding to patient phone calls at Virginia Mason consumed a great deal of clinic time ...