The Covid-19 pandemic has exacerbated longstanding challenges with patient care and staff engagement in our industry. As leaders, we must look honestly and humbly at the gap between our aspirations and our reality, and we must sign up for the hard work of closing it. Recent efforts by the National Health Service (NHS) show us both how this can be done and why it’s worth it. In 2021, the NHS concluded a five-year partnership with...
Healthcare Transformation Can’t Wait: 3 Lessons...
Recent Blog Posts
Dr. Gary Kaplan on the recent Warwick Business...

A new way of working within the healthcare system is possible Our industry grapples with extraordinary challenges today. We see and feel them every day as we...

8 Ways to Ensure Internal Communication Supports...

Communication forms the bedrock of any organization’s culture. In a culture dedicated to improvement, thoughtful communication is of the utmost importance. How an...

Systematizing Equity: How Healthcare...

Race, income and other social factors have a profound effect on patient health. A growing wave of research and public awareness is moving healthcare organizations...

Expanding the Virginia Mason Production System to...

The Virginia Mason Health System earned a reputation for quality and safety thanks to our management method, the Virginia Mason Production System® (VMPS®), which...

Improving Team Well-Being: Addressing Provider...

Burnout continues to be a leading challenge in healthcare. It can jeopardize patient experience and even quality and safety. Research has found that burnout among...

Terrible Tragedy — and Powerful Legacy — of...

“Our board said that if we cannot ensure safety of our patients we shouldn’t be in business.” – Cathie Furman, RN The course of history for Virginia Mason was...

Innovation: directed creativity implemented

“At Virginia Mason, our definition of innovation is directed creativity implemented”– Amy Tufano Over the course of a transformation journey, drivers of change...

Daily Management in Healthcare: Embedding...

“The idea is: let’s fix it in the moment.” World-Class Management, a foundational management system and pillar of the Virginia Mason Production System® (VMPS) has...

4 Key Lessons in Healthcare Transformation and...

In 2015, Virginia Mason Institute launched a five-year partnership with five National Health Service trusts in the United Kingdom: Surrey and Sussex Healthcare ...

Selected Resources

Healthcare Improvement Insights

Explore articles, case studies, and research that help healthcare leaders drive sustainable improvement.

Mistake Proofing in Ambulatory, Procedural, and ...

Mistake Proofing in Ambulatory, Procedural, and ...

Welcome to our blog miniseries: Transforming Healthcare, featuring some of the biggest takeaways ...

Mistake Proofing in Ambulatory, Procedural, and Inpatient Care

Welcome to our blog miniseries: Transforming Healthcare, featuring some of the biggest takeaways ...

Culture of Care

Culture of Care

Explore how equity-focused improvement, coaching and lived experience can strengthen staff ...

Culture of Care

Explore how equity-focused improvement, coaching and lived experience can strengthen staff ...

Bridge to Excellence with Three Rivers Hospital

Bridge to Excellence with Three Rivers Hospital

Join host Brenda McLeod in conversation with Jamie Boyer, German Meza, and Karen Gifford about ...

Bridge to Excellence with Three Rivers Hospital

Join host Brenda McLeod in conversation with Jamie Boyer, German Meza, and Karen Gifford about ...