Our recent blogs have focused on stories of how we have used our management system, the Virginia Mason Production System® (VMPS) during the COVID-19 response at Virginia Mason. Today’s blog features one of our first transformation clients based in Salem, Massachusetts. Here we learn of their amazing use of continuous improvement methods to return to daily outpatient operations following a response to surging caseloads during the...
How an Improvement System is Helping North Shore...
Recent Blog Posts
Improving Through Crisis: Deploying Improvement...

As we face the ongoing challenges in responding to the COVID-19 crisis, we continue to be inspired by how our clients and partners are meeting this pandemic...

Responding to Crisis at Virginia Mason

A Message from Our Executive Director, Sarah Patterson You are in our thoughts as we hear about the incredible efforts that are underway in your organizations in...

Gain Strategic Alignment on Population Health...

A few years into their transition to a population health model, one of our recent clients – a Midwest healthcare system serving 200,000 people – felt the wheels of...

Achieving 10-15% Cost Reduction Through...

A client recently requested our assistance in redefining how facilities are developed within their organization. In sitting down together, their C-suite shared that...

How to Create a Pathway to Better Patient Care –...

As CEO of a major health system, I’ve seen value-based care turn the axiom “you get what you pay for” on its head. If you would have asked me whether that adage...

Why “we have always done it that way” no longer...

I grew up in Seattle, a city known as America’s soccer city, at least according to…well, everyone that lives here. I played through college and have been coaching...

Bringing Disruptive Innovation to the Front Lines...

Virginia Mason spine surgeon, Rajiv Sethi, MD, speaks about why there should be greater urgency to improve the delivery of health care. The U.S. health care...

Improving Patient Flow Helps Conquer Health...

In 1967, renowned management consultant, educator and author, Peter Drucker, wrote that hospitals were the most complex organizations ever created. In the more than...

Overcoming Provider Burnout and Restoring Joy to...

Understanding the burnout epidemic Provider burnout has reached concerning levels at health systems across the world. When burnout leads to the permanently damaged...

Selected Resources

Healthcare Improvement Insights

Explore articles, case studies, and research that help healthcare leaders drive sustainable improvement.

Mistake Proofing in Ambulatory, Procedural, and ...

Mistake Proofing in Ambulatory, Procedural, and ...

Welcome to our blog miniseries: Transforming Healthcare, featuring some of the biggest takeaways ...

Mistake Proofing in Ambulatory, Procedural, and Inpatient Care

Welcome to our blog miniseries: Transforming Healthcare, featuring some of the biggest takeaways ...

Culture of Care

Culture of Care

Explore how equity-focused improvement, coaching and lived experience can strengthen staff ...

Culture of Care

Explore how equity-focused improvement, coaching and lived experience can strengthen staff ...

Bridge to Excellence with Three Rivers Hospital

Bridge to Excellence with Three Rivers Hospital

Join host Brenda McLeod in conversation with Jamie Boyer, German Meza, and Karen Gifford about ...

Bridge to Excellence with Three Rivers Hospital

Join host Brenda McLeod in conversation with Jamie Boyer, German Meza, and Karen Gifford about ...